Return Policy
At Local Neighbours Sedona, we strive to ensure a smooth shopping experience.
However, due to the nature of our fulfillment process and partnerships with independent suppliers, all returns are subject to the conditions outlined below.
1. Return Eligibility
To be eligible for a return:
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A request must be submitted within 14 days of delivery
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Items must be unused, unworn, unwashed, and in original condition
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All original packaging, tags, and protective elements must be intact
The following are not eligible for return:
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Items showing signs of use or wear
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Items damaged after delivery
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Items without original packaging
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Items purchased during promotions or clearance (if applicable)
We reserve the right to deny any return request that does not meet these conditions.
2. Return Request Process
All return requests must be submitted via email:
📧 info@localneighbours-sedona.com
Your request must include:
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Order number
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Clear photos of the item
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Reason for return
Returns sent without prior approval will not be accepted.
If approved, you will receive instructions and a return address from our fulfillment partners.
3. Return Shipping
Customers are fully responsible for:
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Return shipping costs
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Customs duties (if applicable)
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Ensuring the package is sent with trackable shipping
We are not responsible for:
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lost return shipments
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delays during return transit
Returns without valid tracking proof may be refused.
4. Refunds
Once the returned item has been received and inspected:
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Refunds may take up to 14 business days to process
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Refunds are issued to the original payment method
Please note:
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Original shipping costs are non-refundable
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A restocking fee may be applied where applicable
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If the item does not meet return conditions, the refund may be reduced or denied
In certain cases, we may offer store credit instead of a refund.
5. Cancellations
Orders cannot be cancelled once they have been processed or shipped.
6. Responsibility
Customers are responsible for:
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providing accurate shipping details
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monitoring tracking information
We are not liable for:
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incorrect addresses
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failed deliveries
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lost or stolen packages marked as delivered
7. Contact
For any questions regarding returns, please contact:
📧 info@localneighbours-sedona.com
We aim to respond within 3–5 business days.